This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Read this thread and my post on what to do to defend yourself Global Customer Service at Regus. This company has the worst customer service I have ever experience in my life. We have a team of specialists available 24/7 to help you find the best solution for your business. Click End Membership. If you sign up on monthly then it should remain on a monthly plan. 2.3.2. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. I have been charged for restoration fees even though the office was not restored at the time of my move in. This will surely increase the credibility of your complaint. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. It seems the discounted GBP payment option is no longer available payment is now US27. Prior to any renewal, our customers receive courtesy email reminders. if so what was their response. Kind regards, When you sign up for a monthly experience, you are assured that you can cancel anytime. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Unfortunately, on this occasion we were unable to provide it and for this we apologise. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. Were clear about this from day one. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. Yes. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Stay far away from Regus folks. A year later I re-opened another account for again a years time. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. I would like to request you to cancel my membership with you kindly. According to the contract terms, the last date of my membership with you is on {the date}. I read all the negative reviews here and I agree For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. There is high turnover with their reception staff and they have terrible customer service. Global Customer Service at Regus. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. You have a business to run and our objective is to partner with you to help you grow even further. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. I only need to book workspace occasionally - why should I register? I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! This will ensure the agreement ends at the current final date and will not renew further. So, I would like to request you to cancel my membership with you kindly. endstream endobj startxref Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. You can reach out to them by raising a query via the online account (help section). I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. REGUS Review - Irvine, California - Regus cancellation - Ripoff Report I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). Note- they are similar to Spirit Airlines. It is just because of the nature of my job. Building issues almost daily, with zero empathy for the tenants of their spaces. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. We found a responsible person where we inform her about the problem. Yes, we do get it back, however for a small business this is substantial amount. Their automated system was charging me for a service their system just added to my account. Youll be billed each month. Customer service is simply poor. Your email address will not be published. This is a very unprofessional way of handling the situation as this concerns health and safety. Can I use a business lounge if I have a coworking or a private office booking on the same day? Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. I am a small business and cannot afford any of this. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. Termination or breach of the contract prior to the If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. My membership number is XXX-0000-11111-0000. Connecting your device to a video conferencing-enabled meeting room. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. They charge an excessive retainer fee. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Dont believe them they are massive frauds. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. Let me assure you that we most certainly do not hate our customers. First month - $650 Its clear from reading your comments that the main reason for your review is that of your agreement. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that Who has the free mental bandwidth to keep track? The center itself have no problem and sales are nice before you join. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. Great discounts. Can I change my membership after Ive signed up? It's a yellow button near the top of the page. Best, By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Michelle Spire This was not pointed out to me when I signed up for my virtual office. I replied that the only solution I will accept is for the contract to be canceled and the money returned. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Besides, the facilities provided by you are also impeccable. Virtual Office & Mailing Address in Fort Wayne | Regus From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. This is not the case. Office & Coworking Memberships | Regus Business Profile for Regus Management Group, LLC - Better Business Bureau I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. I look forward to receiving more information from you. Unfortunately not. Lorraine Brule Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Required fields are marked *. For a company as big as Regus to not have a complaints procedure this is appalling.

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