We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. var m3_u = (location.protocol=='https:'? Per the seller's return policy in the listing On our second correspondence the buyer replied, "unfortunately doesn't work for me. eBay Money Back Guarantee policy The seller responds to the buyer's request. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. And we had to let him. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. Tip Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. See our seller protection policy to find out how to qualify to give a partial refund. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Tip No returns sellers can't "refuse" a SNAD. Tip. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. '&charset='+document.characterSet : '')); I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? 01:47 PM I quit selling on EBay for this reason. Classic Ebay sneak move. I originally shipped the item via FedEx because it's cheaper for heavier items. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. Select. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Currency exchange rate applied to refunds. In some cases, your response options may differ. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) Since they refunded you right away, you aren't required to return the item. See ourpartial refund guidelines. ("free returns" or "buyer pays"). When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. Its out of their hands at this point as the buyer filed the PayPal claim. Read theSeller protections policyto find out how to qualify to issue partial refunds. Thanks for being honest about this. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Tip Select the percent you want to deduct from the refund amount. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. eBay and PayPal will not even look at video evidence. That decision is for him to be allowed to return it. What's the point of "returns not accepted" ? : r/Ebay - reddit How to handle a return request as a seller | eBay If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. If the buyer is responsible, choose your return address from the dropdown menu. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. In some cases, your response options may differ. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. We've outlined your response optionsbelow. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. This is a good option for low-value items. Give your rule a name and then select Save and turn on. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Select the percent you want to deduct from the refund amount. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. Now I just have to hope he actually sends back the keyboard instead of bricks. Our video below also shows the steps you can take to offer a partial refund on eBay. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. I'm done with Ebay. eBay may hold the return request open for up to 35 business days after the date the return was accepted. If I accept it, I can still require a return of the item & always do. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. As you may already know or will find out after watching this . Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Add a message to the buyer explaining why the refund wasn't full. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. You accept returns in your policy, and the buyer changed their mind about a purchase. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. In the last two cases the buyer keeps the item and gets refunded. No support for sellers in these cases. document.write ("&loc=" + escape(window.location)); Enter a return merchandise authorization number, if you use them. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. I recently sold a dji osmo mobile on eBay, I specified no returns. The return is treated as if the item didn't match the listing. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. I also sent the manufacturers specifications which show compatibility. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Refunds and billing for return shipping costs If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. I denied the request, now Im pretty much waiting for negative feedback :(. IMO as a seller its always better to accept returns, as you then have some control. When a buyer opens a return request, the funds related to the sale may be put on hold. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. You don't accept returns in your policy, and the buyer changed their mind about a purchase. What in the actully insanity is this? Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Proof that the buyer collected the item This is a good option for low-value items. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. - edited if (!document.MAX_used) document.MAX_used = ','; document.write ("
