We have an extended network of service centers all over the world. Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. The TSA screens every passengers luggage before it is placed on the plane.
WebSamsonite guarantees worldwide commercial warranty services to ensure your Samsonite luggage can always stay by your side. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement.
Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. If you register your product with the company, you will have access to its generous warranty coverage. If there are no more spare parts for your product, and the problem is caused by a material- or production defect, you will beoffered a replacement or a voucherfor your product. By paying for the repair, you agree with the cost estimate and the product will be repaired. How is the cost estimate of my repair determined?
Your TSA lock does not come with a key. Thanks for signing up! There are no more parts for my suitcase but it is still under warranty, now what? I have a problem with my Samsonite product, what should I do?
In that case your product will be returned free of charge. If you do not open your zipper completely, you might put too much pressure onto the zipper when opening the suitcase, which may cause it to deform. 
Shop online at Samsonite.com. Please make sure to always open your zipper until the end. You can call 1-800-265-4933 from 9 a.m. to 4 p.m. WebTo return your order to Samsonite, follow these easy steps. Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. Accessories. 
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Manufacturing specifications are subject to change without notice. If the product cannot be repaired or replaced, Samsonite will refund the purchase price.
WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. An error occurred in your subscription. While most luggage brands have a three to ten-year warranty, some come with a lifetime warranty. For more information, visit the Samonite Chat, which is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday. Travel Comfort. Consequently, any damage caused by water, will not be covered by our warranty. If you do not agree, you choose the option I dont agree. There is a good chance that a product is bogus if its packaging is poorly written or if it has low-quality or inaccurate photographs. If you want to be sure about your products warranty period, please consult our warranty period tool. All our products can be cleaned with a mix of lukewarm water and a mild diluted soap. as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures,
A company that provides a 10-yearrecycling or repurposing service option is one such company. - Using a soft microfiber cloth or moist non-abrasive sponge, gently wash with a mild diluted soap or detergent. See our videos for more info on specific cleaning instructions per material: TSA stands for Transport Security Administration.
When this occurs, if the luggage is fitted with any lock other than those approved by the TSA, they will destroy whatever lock is fitted to gain access. Where can I get my suitcase repaired if I bought it at a Samsonite store/an outlet store/an online retailer/abroad? Consequently, if a problem occurs with this Samsonite product (the Product) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. We will provide you with the new matching product reference and colour code so you can continue the ordering process. such repair or replacement will be at Samsonites expense, including any costs required to return the Refer to the warranty information included with your product to determine the length of time your warranty is valid. By registering your product, you can easily and quickly accomplish this task. If you do not agree, you choose the option I dont agree in this e-mail. The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. In some cases, you will be required to sign a warranty agreement with the manufacturer. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.
Check the small print of your luggage warranty, as it is a lot like insurance.
Fast free standard delivery for orders over R1000 Samsonite uses only the best courier services and guarantees the The warranty covers manufacturers defects for three years from the date of purchase. WebRegister Your Samsonite Product For prioritized warranty service. First, check the zipper pulls and the logo on the suitcase. Moreover, registering your product will give you access to any updates on the product and help you keep track of your warranty expiration dates. 
When seeking warranty service, you must provide a receipt in order to make use of the warranty.
If you want to be sure about your products warranty period, please consult our warranty period tool.
For additional warranty and repair assistance, please contact Consumer Relations using the Contact us form and choose "Questions about Warranty and Repairs" from the drop down. *Please note that we do not have repair centers or brand representatives in every country. Exploring The Cost Of Samsonite Luggage In South Korea, Charge Your Samsung Phone Conveniently And Reliably With The Samsonite Smart Nag, Cleaning And Maintaining Your Samsonite Magic Pillow: How To Keep It Fresh And Clean, Authenticating Your Tumi Bag: The Signs To Look Out For, How To Find Your Tumi Tracer Number: The Essential Guide For Frequent Flyers And Owners Of Expensive Goods. Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. The Service Center will determine whether or not the problem is covered by Samsonites warranty. WebWhat is the warranty period of my suitcase? Copyright 2023 Samsonite IP Holdings S.r.l. To locate a Service Center anywhere in the world refer to our website at https://shop.samsonite.com/ or call: The warranty covers both new and pre-owned products.
If you click on the relevant link, you will be taken to this page. If you bought your suitcase online/abroad/at a store different from the store where you return it back for repair, our local servicepoints should be able to assist you further. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. See Privacy Policy
Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of This company exports nearly 80% of its suitcases to Europe and India, with the remainder going to China and Vietnam. *Please take into account that spare parts may not be available for ALL collections. 
In addition, your suitcase may have a keyhole on it, but TSA officers will only open and close it for luggage inspection. Toiletry & Cosmetic Kits. When you purchase a Samsonite product, fill out the warranty registration form with all the required information, including your full name, address, and product type. We invite you to create an account on this website and identify your product and defect(s). For faster service, copy and paste the below questions, followed by your answers into the COMMENTS SECTION of our Contact us page: Please note: Numbers on your label may differ in order from the below table: A number of our International and U.S. dealers have in-store repair facilities.
Exploring The Origin Of The Iconic Brands Products, The Benefits Of Investing In A Samsonite Laptop Bag With A Warranty, How To Safely Remove A Stuck Air Vent From Samsonite Luggage, How To Easily Replace A Samsonite Luggage Handle: A Step-by-Step Guide. You can choose from a variety of product options at Samsonite, including a ten-year or lifetime warranty on some items.
I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations.
My product will be picked up at home. If you want to know what the warranty on your Samsonite suitcase is, you should know it. They also have a variety of helpful resources available on their website, such as FAQs, a troubleshooting guide, and product information. (Example below). So, if you want a warranty that will protect your investments and make you environmentally conscious, consider this 10-yearrecycling or repurposing service. Do I have to pay for spare parts? 
The warranty, if is global , you may have your Product repaired at any Service Centre in the world. The Service Center will determine whether or not the problem is covered by Samsonites warranty.
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). 2 You can order the spare parts online. Travel Comfort. Women's Backpacks & Bags. The subscription may be disabled. Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. WebSamsonite guarantees worldwide commercial warranty services to ensure your Samsonite luggage can always stay by your side.
Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. The warranty provided herein is limited to the value of the Product.
Copyright 2023 Samsonite IP Holdings S.AR.L. Canada: 1-866-821-4515 For further info, please consult our warranty text. What if I purchased my product in the United States or Asiaand require parts for it? What to do if my suitcase was damaged during a flight? While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. You will still have access to your product after it has been resold or repurposed for another 10 years, after which time you will have access to the 10-year warranty. If you have recently purchased a Samsonite product and are concerned about its warranty, you may be wondering how to go about claiming it.
Sign Up for Email and get access to exclusive offers & the latest updates! the Product or its contents, breakage or entry by airline or airport personnel or governmental It is not always necessary to use it. See our videos for morespecific cleaning instructions per material. If it concerns a chargeable repair, you will receive an e-mail with a cost estimate. WebThe Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. Please be aware that all requests will be filled, subject to availability. may be disabled. We therefore advise you to use a carton box. A limited warranty on a worldwide basis for the entire ten year period. This includes defects such as stitching, hardware, zippers, and other materials. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced.
Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travellers. Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue!
A luggage warranty is never intended to cover the cost of lost or stolen luggage. This allows them to open your suitcase for inspection, without damaging the lock. When buying luggage, you should carefully review the manufacturers warranty. Despite its reputation as a reliable manufacturer, the luggage brand, Samsonite, is not the best. If the repair is chargeable, you will receive a cost estimate. Allour TSA locks feature this red TSA logo. Certain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. Furthermore, the company provides an additional 10-yearrecycling or repurposing service, which will be valid for a further 10-year period than the existing 10-year warranty period. WebThe Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you.
The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products.
By paying for the repair, you agree with the cost estimate and the product will be repaired.
Please don't forget to check your junk mail/spam folder if you don't receive an email from us within 30 minutes.
WebWhile non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. By clicking here you are accepting our Privacy and Cookies Policy. Fast free standard delivery for orders over R1000 Samsonite uses only the best courier services and guarantees the If you want to be sure about your products warranty period, please consult our warranty period tool. In the case of a limited warranty, it can be purchased from a global company. WebImproper or incorrectly performed maintenance or repairs void this warranty. Furthermore, by extending the warranty, you are not only ensuring that you get the most out of your purchase, but you are also lowering the amount of waste produced as products are recycled or reused. reserved. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center (Service Center) for warranty repairs. To prevent water spots, thoroughly dry the glazing with a dry soft cloth. Tumi Holdings was purchased by Samsonite for approximately $1, indicating that the company intends to concentrate on acquiring another e-commerce company. You may do so at the service counter in the baggage claim area. Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Parts will be billed at a reasonable cost. Product Details To take full advantage of the manufacturers warranty, you should register your new appliance with the manufacturer. *Canadian Tourister products can only be serviced in Canada.
This warranty is intended to give you specific legal rights. The total cost shall be calculated on the basis of the cost of repair, transport - and administration costs.
Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. 
*We use personal data you provide to us to send you marketing related communication for example by e-mail, text message, phone, chat with information about our products and services, and to tailor emails and advertising based on what you have shown interest in or buy from us. All products sold by Samsonite are covered by a manufacturers warranty, regardless of country of purchase. Luggage Accessories.
Most of the time, replacing luggage wheels is a simple procedure. 
If you want to be sure about your products warranty period, please consult our, Should you no longer be at the airport, we would advise you to contact the airline company as soon as possible to see which further steps you have to take to claim this damage. 
Pleasecontact us via the. My product has been picked-up, can I still decline the repair if payable? Spare parts are not acquired for every single line we have manufactured. Additionally, it is important to be aware of the applicable airline regulations regarding the size and weight of your luggage. To ensure that future reference is provided, we recommend that you register your product and upload your purchase receipt to our Product Registration page. Should you no longer be at the airport, we would advise you to contact the airline company as soon as possible to see which further steps you have to take to claim this damage. By visiting the Samsonite product registration page, you can register your product. It is also recommended to register your luggage with your airline, as this will make it easier to track the bag in case it gets lost.
This warranty is global and you may have your Product repaired at any Service Center in the world. 
To the extent permitted by applicable law, any implied warranties are hereby excluded. If you register your appliance for a warranty, you will be able to take advantage of free repairs for the duration of the warranty, ensuring that you get the most out of your purchase.
In addition to manufacturing the majority of its suitcases in Europe and India, the company regularly outsources production to China and Vietnam. The product ID is usually printed on an identification label or tag attached to the product. gift recipient of the Product. There is no more additional stock of this item. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. Wallets & Passport Covers.
We have an extended network of service centers all over the world. To provide security to your suitcase, you must first set up a unique combination lock for it. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282. Last year, the company purchased Tumi Holdings for approximately $1.8 billion.
If the warranty applies, you will be notified as to whether the Product will be repaired or replaced.
We'll be in touch. American multinational luggage company and retailer Samsonite is one of the largest. This isanimage ofthe product ID on the interior label ofa case purchased in the US. 4 digit material group number located on interior label. Women's Backpacks & Bags.
Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. Wallets & Passport Covers. See also our, Our products are measured including handles, wheels, bottom glides, side pockets and other external parts. 3 Directly: You can also take the product with the enclosed label on the box to a nearby UPS Access Point. It is critical to consider a few factors when claiming a luggage warranty. Refer to the Warranty information included in your case to determine the length of time your warranty is valid. 2023 - Samsonite | When you request warranty service, you are typically asked to submit a receipt, though this is not always required.
In this mail you will find a link to a payment page.
Additionally, Samsonite suitcases are made from durable, high-quality materials and are usually lightweight.
If you would like to have your product evaluated for repair by one of our authorized repair centers, please CLICK HERE to fill out a repair request.
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