We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Bought wrong ticket because they shower wrong results. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Please note that Ferryhopper is not responsible for the loss of your tickets in the post. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Editor, Marcus Herbert. Buying tickets went pretty well online. Here are 8 tips for writing great reviews. 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To get to other parts of Desaru, you can easily book a Grab. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. Holiday:Monday 17 th to Friday 28 th October 2022. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. Dear Sue Sturgeon,Thank you for your feedback. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. It was actually in USA dollars so my trip cost 1200 which is extortionate! With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. Find out how we combat fake reviews. NEVER we got any mail of you. pack jumper cables, ice scraper, warm clothing, snacks and water. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. Book direct with the ferry company and not with those useless people!!!!! We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. The booking process was straight forward and I received my eticket without issue. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. They never respond to mails and have no phone number. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We must get on line 48 hours before ferry date to get our tickets. We are committed to guaranteeing our customers privacy. shocking service. Kind regards, Maya from Direct Ferries. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Booking a ferry online is cheap, easy and fast with Direct Ferries. There was a mistake on your site, and you cannot admit it. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. It's a workaround but WAY cheaper than cabs. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. We remain at your disposal. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Please note that we can be contacted through our contact form on our website. I was referring to the company changing their cancellation terms retrospectively. We also ensure all reviews are published without moderation. You can check the status of your refund using IRS Wheres My Refund? You should thus make sure that all passenger details are written exactly as they appear on your personal documents. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. more. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Tripadvisor performs checks on reviews. It's now a month later and they still haven't refunded me! In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. They said they would check it out. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. The matter is starting to get urgent, but still no response. Your help will truly be appreciated. I will never book with this company again and I advise others to steer clear. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. You should thus make sure that all details are written correctly. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. Can I cancel and get a refund? Why do they bother with Direct Ferries? Please note: prices rise as space becomes less available. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE You can find the contact details of the local travel agencies in your booking confirmation email. It may not display this or other websites correctly. Will not book with them again. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Direct Ferries are trying it on, (with your money). Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. No personal touch. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. Please note that online requests for ticket changes can only be processed during business hours. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. No refund will be given. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. So cross. What restaurants are near Direct Ferries? We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. Phone. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. If you make an amendment request through My Account the amendment fee is only 10/10. WebIf you decide that you do not wish to keep the building. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Our credit card was charged but we never received any confirmation or ticket information. Dear customer, Many thanks for your review! With our quick and simple ferry finder tool, finding a Our team will cancel your tickets and process your refund request. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries sorry about that, in that case I would definitely hold out for cash. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. Traveler beware. If the system detects something that potentially contradicts our. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. Also there is a choice of "lounges," but there is no explanation of the differences. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. That is why we are trusted by over 2.5 million customers and counting. Open tickets are valid for up to 12 months from booking date (see ticket conditions). Hi Team, Hope you are well! Kind regards, Maya from Direct Ferries. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Stay away!! Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. Do you mean direct ferries are trying to alter the contract or the op?. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. We are very sorry about the issue. All rights reserved. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. I have booked a trip to/from the UK (from Hoek van Holland). Prices are life and always changing. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Losing hope though Dont bother! DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. WebPlease use the contact form on our website to request a ticket change. Can I convert my ferry ticket to an open ticket? Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. View Actual Score Check Background This. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. We also ensure all reviews are published without moderation. WebWill I get a refund if I cancel my booking? Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Wondering what happens if your ferry travel plans change? 2901 Third Ave., Suite 500. WSF is the largest operating public ferry system in the US! Would recommend at all cost, better buy is straight from actual company. Verification can help ensure real people write reviews about real companies. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. Verification can help ensure real people write reviews about real companies. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. I have travelled many times ever since my first positive booking experience. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. If youre booking a ferry with Brittany Ferries go direct! Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line No additional administration fees will be charged. Please send any questions or comments to: help@poferries.com or submit an enquiry. We may also ask for additional information if you wish to change the email address or phone number you have provided. You can also discover ports and routes available. Please don't hesitate to contact us, if you have any queries. We can see that your complaint has been already handled and declined as there was no error from our side. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. This is why we offered you the closest alternative available we found with the ferry company you chose. Dont understand that. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Anyone can write a Trustpilot review. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. not clear. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. The process also differs if you have already checked in online and got your boarding card. These vermin are interested only in your money - not servicing customers. three hours for a journey of between eight and 24 hours. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. Please don't hesitate to contact us, if you have any queries. Tried to amend reservation to Mar 3-6. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry Can I cancel them and get a refund? on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with.

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