The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. Thank you Javier! Specifically, these folks went above and beyond the already high standard of service: Memo, Brenda and Angelo on the entertainment team, Emilio, Edin, Miguel, and Hugo from the pool and beach staff, Daniel with room service, Jose and Alejandro from Oregano, Edwin from the Lobster House, and Enrique from The Grill each went above and beyond. Masks are required on flights and airport. Lastly, bring lots of smaller bills for tips! This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Always one of our favorite restaurants when we visit Excellence resorts. The staff knew exactly what we needed and got the job done. When they reached a person they would pass it thru. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Overall the food selection was wide and of good quality. The focus is on keeping you safe. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. Ensuring proper protocols are in place. #1 of 10 all-inclusives in Puerto Morelos. You also have the option to opt-out of these cookies. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. Wonderful! More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . We estimate they took away about 25% of the pool chairs and restaurant seats. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Whatever your preference or hobby, Excellence Riviera Cancun has the perfect option waiting for you. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. That works for most people, but we go on vacation to away from the world. Luxury Adults Only. Too many photo ops to mention!The meh.Food. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. The food was where the disappointment came. by Adrian updated October 11, 2022, 7:10 pm. Package deal Contact accommodation for availability. The food also sets this place apart. Federal 307 Chet-Pto. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. It can be hit or miss. Fun and tasty. We worked out our new flights and needed to change our airport transfer. Please, receive our warmest regards from The Excellence Collection. Before you go, Id recommend downloading the Excellence app. https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ When we arrived and those big wooden front doors opened to let us in, we knew we were home again! Something new, they now take your picture at check-in, probably for security reasons. If everybody just left them in the water when not in use, there would be more than enough available. Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. Spa is really good as well. While these areas wont be completely private there are definitely a lot fewer people in these areas. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. So, if you value privacy the Excellence club might be for you. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. Does Excellence Riviera Cancun offer any business services? The Mahi Mahi Skewer on the lunch menu was top class. The level of service and attention to detail was unparalleled. Arrl nem is beszlve, hogy az ti cl jnius . The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. The Good. Expect to wait between 1-1.5 hrs during rush times but presentation and quality made the wait well worth it. Check-in: They have added plexiglass at the counter (and everywhere else) for obvious reasons. We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. Excellence Riviera Cancun. COVID Safety: We are vaccinated, so felt safe traveling. There is a lot of heritage and history in this part of the world. The housekeeping team was super-efficient. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . Also, the water was way too warm for almost all the pools. Excellence Riviera Cancun, Puerto Morelos: See 24,095 traveller reviews, 26,432 photos, and cheap rates for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. When we visited we werent staying in the Excellence club, but we have stayed in some of the Excellence groups resorts before as Excellence club members. Generally speaking, the Cancun Hotel Zone is very safe for families. There were no empty drinks left sitting by the pool for too long. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. Entertainment and hospitality went above and beyond. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). Also, the tequila options are a joke. This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer. SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. Wish I knew these three things before we went.Have fun! The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. The entire staff at the resort wore masks the entire time. The volume of activities on offer really takes this resort into the upper echelons of all-inclusive resorts in regards to keeping you entertained. We had the very best time at this resort. See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Each night it felt like we were whisked off to a faraway location with some really solid eateries. The resort is run by the Fairmont hotel company so youre looking at a minimum of $200 around. What are some of the property amenities at Excellence Riviera Cancun? Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. It has lovely sea views and is located in a small corner of the resort. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. 2 Excellence Riviera Cancun Riviera Maya, Cancun 77580, Mexico. The main steakhouse in the resort was pretty underwhelmed by this offering. We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, however, it has taken us by surprise how much we have had this year. However, they will revise why during your stay we did not seem to achieve our goal to offer good quality in every meal and drinks and they will work on it in order to make any improvement needed to guarantee our guests the highest quality. Everyone is expected to use their phone with a downloaded app to see the menus. We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. The staff speaks multiple languages, including English and Spanish. Whatever choices you might want, you will have it when you are here. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. Is parking available at Excellence Riviera Cancun? Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. The service, the food, and the activities/room were all more than we could have ever hoped for. There is a second floor with a private deck and plunge pool. Other than requiring masks the Cancun airport was operating like it always has. Also, the liquor choices are really bad. The Mile spa is really a top-class offering, but it does come at a premium price. The. The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. We will pass your kind words along to the entire team. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. Please, receive our warmest regards from The Excellence Collection. Visit hotel website. A. Riviera Cancun is located around 10 miles from the main Cancun party area, so if that is your vibe you can still get a Taxi out there. There are several restaurants and none disappoint. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. There really is no reason to leave the resort if you dont want to do excursions or visit some of the local towns. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. The location of this restaurant is really lovely. The bartenders can make change, but this is something we wished wed done to avoid needing to ask for this each day. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. The 450-room Excellence Playa Mujeres adults-only all-inclusive resort is a luxury property set in the heart of a private resort community to the north of Cancun. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day.

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